Streamlining mental health services: Six's e-clinic success story
How e-clinic helped Six upgrade from spreadsheets to a streamlined system.
Background
Six is a mental health and addiction service provider that launched in 2020. Founded by former Arsenal and England football captain Tony Adams MBE, Six has helped countless people of different backgrounds and histories, by calling on a variety of methods and disciplines.
Designed to support individuals and organisations through tailored recovery and wellbeing programs, Six has supported countless people to rebuild their lives with long-term support and expert care.
Six had been using Excel spreadsheets that they secured online to manage their patient data, but began to face challenges that they wanted to address, including:
Inefficient data management - Staff spent excessive time searching through large amounts data to find patient records, treatment history and appointment details, which took away time from patient care
Concerns around patient safeguarding - The existing system wasn’t secure enough, which raised concerns about keeping patient information safe.
Disconnected systems - There was a disconnect between the clinical and financial aspects of their operation, which made it harder to keep track of sessions and their associated finances.
How e-clinic helped transform their business processes
When looking for a solution to these challenges, Six quickly found e-clinic.
“We looked around at other options and came instinctively back to e-clinic every time. Within the first 5 minutes of the e-clinic demo I thought this is it, we have got exactly what we need, we have to buy it”.
Six worked closely with the e-clinic team to design their system and set it up to work for their business processes. Once thoroughly tested, the Six team had comprehensive training. Within 3 months they were able to go live with their bespoke system.
The results
Since implementing e-clinic's clinic management solution, Six has seen great results. With one secure, central system, they have been able to unite their processes, improve cross-team collaboration, and strengthen data protection. This has led to:
- 50% improvement in speed of call response time
- 50% reduction in time taken uploading client data
- 50% reduction in time spent form-filling
- 50% increase in speed of referral process
- Partly as a result of the implementation of e-clinic, Six has become the first mental health service company to achieve ISO27001 certification.
Feedback
"“It’s a very strong and impressive piece of software, our staff have said it was a game changer. It has made a significant difference for us.”"